# Support

> Getting help with trackagoat, reporting issues, and contacting the team.

## Contact

For all support requests, email **support@trackagoat.com**. Include:

- Your organization name
- A description of the issue or request
- Any relevant error messages or screenshots

## Common requests

### Tier upgrade

Tier upgrades are currently handled manually: Stripe billing is not yet wired. To request an upgrade:

> **Note: Tier upgrade**
>
> Email **support@trackagoat.com** with your org name and the tier you'd like. Upgrades take effect within one business day.

### Limit raise

If you need a specific limit raised without a full tier upgrade:

> **Note: Limit raise**
>
> Email **support@trackagoat.com** with your org name and which limit key you need raised (e.g., `max_accounts_per_org`). Per-org overrides take effect immediately once applied by the team.

### Data issues

If you notice a creator's stats look wrong or a scrape has stalled:

**Step 1: Check last_scraped_at**

Check `last_scraped_at` in the creator detail view.

**Step 2: Trigger a manual refresh**

Try triggering a manual refresh (if you have daily triggers remaining).

**Step 3: Contact support**

If the issue persists after 24 hours, contact support.

## Reporting bugs

For bug reports, include:
- What you were trying to do
- What happened instead
- Browser and OS (for UI issues)
- The URL you were on

## Response times

Support is currently handled by a small team. Expect responses within 1 to 2 business days. Critical issues (data loss, complete outages) are escalated immediately.

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Source: https://www.trackagoat.com/docs/platform/support