Support

Contact#

For all support requests, email support@trackagoat.com. Include:

• Your organization name
• A description of the issue or request
• Any relevant error messages or screenshots

Common requests#

Tier upgrade#

Tier upgrades are currently handled manually: Stripe billing is not yet wired. To request an upgrade:

Limit raise#

If you need a specific limit raised without a full tier upgrade:

Data issues#

If you notice a creator's stats look wrong or a scrape has stalled:

1. 1

   Check last_scraped_at

   Check last_scraped_at in the creator detail view.

2. 2

   Trigger a manual refresh

   Try triggering a manual refresh (if you have daily triggers remaining).

3. 3

   Contact support

   If the issue persists after 24 hours, contact support.

Reporting bugs#

For bug reports, include:

• What you were trying to do
• What happened instead
• Browser and OS (for UI issues)
• The URL you were on

Response times#

Support is currently handled by a small team. Expect responses within 1 to 2 business days. Critical issues (data loss, complete outages) are escalated immediately.